At Marakes, the moment an order enters our system, it doesn’t simply start a “process”—it begins a carefully planned journey. Because we don’t place only products into a box. We place effort, attention, and trust inside it as well.
Once your order is received, it is scheduled into our production queue, and each piece is brought to life in our workshop step by step. While timing may vary depending on order volume and scope, production is typically completed within 60 days, after which the shipment is prepared for customs. This time isn’t for waiting—it’s for doing every detail the right way. Dozens of skilled hands craft each piece with focus, and behind them stands a wider team committed to maintaining the same standard of quality at scale.
When production is complete, the work still isn’t finished. Every item goes through quality control—surfaces, links, alignment, and durability are inspected one by one. Then products are carefully grouped and organized: each collection, each model, each order line is separated and packaged with precision. Counts are verified, checklists are reviewed, and every carton is confirmed again and again. Because for us, “complete” isn’t just a goal—it’s a promise.
Then shipping begins. Products are placed into cartons with care and delivered to customs. Depending on the transport method our customer prefers, shipments may travel by sea, by air, or by rail, and are sent in bulk to the destination country. This operation requires serious coordination: correct documentation, correct packaging, correct labeling, and perfect timing—every step must match the next.
At this stage, an international tracking number is issued. We share it with the customer so every shipment leaving Marakes can be tracked at any moment of its journey. From the time it departs until it reaches you, you remain connected to that journey—knowing where it is, even as it moves through transfer points and border processes.
“We see delivery not as an outcome, but as a responsibility.”
But there is something we want to underline clearly: Marakes’ work does not end when the products are delivered. We continue communication and make sure the shipment has arrived safely and in good condition. If there is any issue, we do not consider it “done”—we start the resolution process immediately. Because we see delivery not as an outcome, but as a responsibility. And we are proud to say that through this disciplined system, we achieve over 90% trouble-free deliveries, bringing our products to customers reliably around the world.
We don’t work with you just once. We begin a journey of partnership. We want that journey to last for years, and we do everything we can to protect it. Because if we were only selling a product, yes—perhaps a small problem could be “forgiven.” But at Marakes, we carry more than products. We carry emotion, spirit, and trust.
That is why, in many ways, our real work doesn’t start when the package leaves—it truly begins after it reaches you. At Marakes, products are not simply shipped… They are sent with care—and supported with commitment.
Beyond Delivery: Marakes Ships Trust, Not Just Jewelry
At Marakes, the moment an order enters our system, it doesn’t simply start a “process”—it begins a carefully planned journey. Because we don’t place only products into a box. We place effort, attention, and trust inside it as well.
Once your order is received, it is scheduled into our production queue, and each piece is brought to life in our workshop step by step. While timing may vary depending on order volume and scope, production is typically completed within 60 days, after which the shipment is prepared for customs. This time isn’t for waiting—it’s for doing every detail the right way. Dozens of skilled hands craft each piece with focus, and behind them stands a wider team committed to maintaining the same standard of quality at scale.
When production is complete, the work still isn’t finished. Every item goes through quality control—surfaces, links, alignment, and durability are inspected one by one. Then products are carefully grouped and organized: each collection, each model, each order line is separated and packaged with precision. Counts are verified, checklists are reviewed, and every carton is confirmed again and again. Because for us, “complete” isn’t just a goal—it’s a promise.
Then shipping begins. Products are placed into cartons with care and delivered to customs. Depending on the transport method our customer prefers, shipments may travel by sea, by air, or by rail, and are sent in bulk to the destination country. This operation requires serious coordination: correct documentation, correct packaging, correct labeling, and perfect timing—every step must match the next.
At this stage, an international tracking number is issued. We share it with the customer so every shipment leaving Marakes can be tracked at any moment of its journey. From the time it departs until it reaches you, you remain connected to that journey—knowing where it is, even as it moves through transfer points and border processes.
But there is something we want to underline clearly: Marakes’ work does not end when the products are delivered. We continue communication and make sure the shipment has arrived safely and in good condition. If there is any issue, we do not consider it “done”—we start the resolution process immediately. Because we see delivery not as an outcome, but as a responsibility. And we are proud to say that through this disciplined system, we achieve over 90% trouble-free deliveries, bringing our products to customers reliably around the world.
We don’t work with you just once. We begin a journey of partnership. We want that journey to last for years, and we do everything we can to protect it. Because if we were only selling a product, yes—perhaps a small problem could be “forgiven.” But at Marakes, we carry more than products. We carry emotion, spirit, and trust.
That is why, in many ways, our real work doesn’t start when the package leaves—it truly begins after it reaches you. At Marakes, products are not simply shipped…
They are sent with care—and supported with commitment.